Process a return

Returns are invoice-first: pull up the actual sale, pick what came back. That way the return matches the real line items and prices — no invented amounts.

Process a return

1. Open Returns.
2. Search the sale by invoice or receipt number.
3. Pick the lines being returned and set each quantity.
4. Choose the restock location — which shelf the units go back onto.
5. Pick the refund method and complete.

What happens

• Stock is restocked at the location you chose.
• A return record is written against the original invoice — returns history shows what came back and when.
• If the original sale was on credit, the return reduces what the customer owes rather than handing back cash.

Refund on a khata sale

For credit sales, the "refund" usually means the balance drops — the customer owes less. Cash refunds against credit sales make the books say you gave cash and reduced debt, which overstates the refund.