Return stock to a supplier
Send defective or wrong goods back — stock leaves the shelf, the supplier's ledger adjusts.
3 min read · Returns & exchanges
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The same Returns screen handles goods going back to a supplier — flip the Customer | Supplier toggle in the header to enter supplier-return mode.
Return against a purchase
- Search the purchase — by supplier, PO number or product; the period filter narrows old orders.
- Open the purchase order — its received lines load with per-line cost and tax.
- Set each line's return qty (capped at received minus already-returned) and pick a reason — defective, wrong item, over-ordered, expired, quality issue, other.
- Process — a purchase return posts with its own number.
Posting does three things at once: stock leaves the location that received it, the supplier's ledger picks up the return (less owed — or supplier credit if you'd already paid), and the journal entry writes itself. A retried submit replays the same return instead of double-deducting stock, so a flaky connection can't double-post.
Stock that never came through a PO
Items added as opening stock (Excel import, quick-add) have no purchase to return against. Searching surfaces them under products too — those reverse through the dedicated reverse opening stock dialog, which needs the stock.adjust permission.
Tip: Check the supplier's balance on Accounting → Accounts payable after processing — a return on an unpaid PO shrinks what you owe; on a paid one it becomes credit to apply against the next purchase.
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