Manage online orders
The orders queue — from new order to delivered, with payment status tracked alongside.
4 min read · Online store
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Orders is the online store's fulfillment queue — every web order lands here, with its own pipeline separate from POS sales.
The pipeline
Orders move through: pending → confirmed → processing → shipped → delivered (or cancelled). Filter chips show each stage with counts; KPI cards track the queue — pending work, shipped, delivered, cancelled — plus revenue and average order value.
Filter by payment status too — paid, unpaid, partially paid, partially refunded, refunded — so "shipped but unpaid" never slips through.
Work an order
- Open Orders — new ones sit in Pending.
- Click an order for its detail — items, customer, shipping address, payment method.
- Move it along: confirm it, mark processing as you pack, shipped when it leaves, delivered on confirmation.
- Payment status updates as money is collected — collect outstanding balances from the order detail.
The stock connection
Online orders draw from the same stock as the POS — reserve/commit happens through the order, so selling the last unit in-store while it sits in an unshipped order gets caught. Delivered orders post their sale journals automatically; cancel returns it.
Tip: Filter pending + unpaid each morning — that's the queue that needs calls, not the whole list.
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Related guides
Shipping rates & payment methods
Set what delivery costs and how customers pay — both required before the store can go live.
Process a return
Customer brings it back — invoice-first workflow, restock where you choose, refund how you choose.
Enable your online store
Take the storefront live — the builder's go-live checklist walks you through what's still missing.
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