Supplier Agreement

This agreement applies to every approved supplier on the SYEZPOS marketplace — the businesses whose wholesale catalogs resellers import and sell from. It sits under the Marketplace Terms and alongside the Marketplace Return Policy. Approval to list is verification, not a waiver: these commitments continue for as long as your products are on the marketplace.

1. An accurate wholesale catalog

Your catalog is the promise your listings make to every reseller who imports them.

• Real stock — list only inventory you physically hold and can dispatch.
• Real wholesale prices — the listed wholesale price is what you are paid at settlement.
• Current data — keep stock and prices updated; stock-outs on confirmed orders are a breach, not an accident.
• Honest product data — accurate descriptions, variants and images. No bait listings.

2. Product authenticity and legality

Every product you list must be legal to sell in Pakistan and genuine — no counterfeits, replicas or copy goods, and nothing on the Prohibited Products Policy. You are responsible for the legality and authenticity of what you list, and for holding any license your products require.

3. Order handling and dispatch

When a reseller forwards a confirmed order, you accept or reject it promptly — rejections carry a recorded reason such as no stock, price changed or address out of reach. Accepted orders are packed and dispatched inside your agreed dispatch window (platform default, may be set per marketplace terms).

• Decide quickly — the reseller's customer is already waiting on the parcel.
• Reject with a real reason — it goes on the order record, not into a void.
• Record tracking — every dispatch carries its courier tracking number on the order.

4. Blind shipping

Parcels go to the reseller's customer under the reseller's brand — never yours. No supplier branding, invoices, flyers, price lists or contact cards in or on the parcel; the customer should not be able to discover your identity from the package. Blind shipping is what makes a reseller network work, and breaking it is a direct breach.

5. Courier handling

You book parcels on your own courier accounts and own that relationship — rates, pickups, claims and service quality. SYEZPOS does not stand between you and your courier; it records the tracking you enter so both sides can follow the parcel.

6. COD custody and remittance

The courier collects cash from the customer and remits it to you under your courier agreement. The platform tracks the remittance against each order but never holds the cash. Unremitted COD stays visible on the ledger until it lands — both sides can always see what is still with the courier.

7. Returns acceptance

You accept returns under the Marketplace Return Policy — damaged, wrong-item and not-as-described returns inside the return window come back to you, and defective returns carry the return courier cost on your side. Returned stock re-enters your inventory through the same pipeline, and the settlement reverses the returned lines.

8. Suspension grounds

The platform may suspend a supplier for:

• Repeated stock-outs on confirmed orders or stale catalog data.
• Counterfeit, prohibited or mislabeled products.
• RTO-driven complaints traced to poor packing or wrong items.
• Dispatch delays beyond the agreed window or missing tracking.
• Breaking blind shipping — your branding or materials in the parcel.

9. Settlement and payouts

Delivered orders roll into periodic settlements that split each order three ways — your wholesale price, the platform commission and the reseller's margin. Payouts move as real transfers — bank, JazzCash or EasyPaisa — submitted with a transfer reference and a proof image. The receiving side then confirms the payout or disputes it with a note; both states stay on the record until resolved.