SYEZPOS Dropshipping Marketplace Rules, Explained Plainly
Before you sell a single imported product — or list one item for other stores to resell — SYEZPOS asks you to accept the marketplace terms once. It's five rules, and they decide who ships, who collects the cash, who owns the customer, and what a refused parcel costs. Here's what each one actually means in practice.
Why the rules exist at all
A dropshipping marketplace is two strangers doing business through one parcel. The reseller takes the order and the money risk; the supplier holds the stock and the courier booking. Without written rules, every dispute becomes an argument — the terms exist so the parcel's journey is already decided before anyone argues about it. Accepting them is timestamped, and it happens once, when you enable either role in Settings → Dropshipping.
Rule 1 — Suppliers dispatch on time, on their own courier
When a supplier accepts an order, the clock starts on their stated dispatch time (the number of days they advertise on their marketplace profile). They book the courier themselves — the reseller never arranges pickup. If you're a supplier, your dispatch time is a promise the whole marketplace can see, so set it to what you can actually do, not what looks impressive.
Rule 2 — Everything is cash on delivery
There is no prepaid channel between reseller and supplier. The customer pays the courier at the door, the courier settles with the supplier, and the supplier pays the reseller's share out of that collected cash. This is why every dropship order shows a COD amount — it's the number the rider collects.
Rule 3 — The reseller owns the customer
The customer relationship, the retail price and customer support belong to the reseller. The supplier is a fulfilment partner, not a co-seller — which is why the order they receive carries only what shipping needs.
Rule 4 — The platform takes a commission, and abuse has a cost
A platform commission applies to delivered dropship orders — the rate is shown on each fulfilment and inside the import estimate before you commit to a product, so nothing is hidden in the math. The same rule warns that accounts with repeated rejections (suppliers who don't accept or ship) or refused parcels can be suspended. Suspended suppliers lose all their listings automatically.
Rule 5 — A refused parcel can cost the reseller
When a customer refuses the parcel (RTO — return to origin), the supplier's RTO fee is charged to the reseller. What you charge your own customer for a refusal — a restocking fee, a blacklist, nothing — is your business decision, not the marketplace's. Price products with RTO in mind; it's a real line in Pakistani COD economics, not an edge case.
What each side can — and can't — see
The privacy split is part of the rules, not just a feature:
- Suppliers see only the delivery address and COD amount. No customer email, no phone number beyond what the label needs. The reseller's customer stays the reseller's.
- Resellers see stock bands, not units. A product shows *in stock*, *low stock* or *out of stock* — never the supplier's exact count.
- Packing slips carry no prices. Wholesale and margin never ship in the box — the slip shows items and a COD box, and the supplier picks reseller-branded or neutral packaging.
Approval isn't automatic for suppliers
Resellers can start after accepting terms. Suppliers can't — an account goes to pending status until the platform approves it, and listings only go live after approval. Supplying also isn't available on demo workspaces. If you're evaluating first, the demo lets you test reselling side of the flow; the supplier side unlocks on a paid plan after review.
Common questions
- Where do I read the actual terms? When you enable reselling or supplying, the acceptance dialog shows them. The same five rules are written up in our marketplace rules guide and the legal version lives on the marketplace terms page.
- Can a supplier see who my customer is? No — they get the delivery address and the COD amount. Your customer's contact details stay with you.
- What happens if a supplier keeps rejecting orders? Repeated rejections and refused parcels put an account at risk of suspension, which removes all their listings.
- Do the rules differ for resellers and suppliers? Same terms, different duties — rule 1 is the supplier's job, rules 3 and 5 are mostly the reseller's reality.
Next step
Read the marketplace rules guide in the help center, then see how the money moves in fees, commission & payouts. Ready to resell? Start as a reseller.