DROPSHIPPING NETWORK · RETURNS & RTO
Returns and RTO — the real cost of COD, made visible.
In Pakistani COD e-commerce, refused parcels and returns are not edge cases — they are a line item. SYEZPOS tracks RTO and customer returns through the same order pipeline, posts the reversals to the ledger, and keeps the courier-cost question answered by the agreement, not by argument.
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Two kinds of return
RTO — return to origin — is the refused parcel: the customer will not take it, and the courier brings it back. It never became a sale, but it already cost a delivery attempt.
A customer return happens after delivery — the parcel was accepted, then sent back. Returns carry a reason on the record: customer_return, damaged, wrong_item — so you can tell a sizing problem from a supplier quality problem.
- RTO = refused at the door, returned to origin
- Customer returns happen after acceptance
- Return reasons: customer_return, damaged, wrong_item
- Both flow through the same order pipeline
Partial returns on multi-supplier orders
A single customer order can be fulfilled by more than one supplier — SYEZPOS splits it into per-supplier fulfillments, each with its own tracking and status.
So when a customer returns only one item, only that supplier's fulfillment goes through return — the rest of the order stays delivered and settled. Partial returns post against the items they actually cover.
- Multi-supplier orders split into per-supplier fulfillments
- Return only the items the customer sent back
- Other suppliers' fulfillments stay delivered
- Partial return posts against its own lines
Who pays for the return leg
The courier charges for the return trip the same as the trip out. Who bears that cost — supplier or reseller — is defined in the partner agreement, and SYEZPOS records the charge on the order so it lands on the agreed side.
RTO exposure is why the confirmation step exists: every fake or unconfirmed order you cancel before dispatch is a return courier fee you never pay.
- Return courier fees are agreement-defined
- Charges recorded on the order, not absorbed silently
- Confirmation before dispatch cuts RTO spend
- RTO rate measurable per supplier and product
Reversals and disputes
A return is not just a parcel — it is money moving backwards. When a sold order is returned, the settlement reverses and the marketplace commission credits itself automatically on the reseller's next monthly invoice.
If a returned amount lands wrong in a payout, the receiving side disputes it with a note on the record — the dispute, the note and the journal entries stay until resolved.
- Returns post reversal entries in the ledger
- Commission auto-credits on the monthly invoice
- Payout disputes carry a written note
- Refund responsibility follows the agreement
Key features at a glance
- RTO tracking per order
- Return reasons recorded
- Partial returns on split orders
- Per-supplier fulfillment status
- Return courier cost allocation
- Ledger reversal entries
- Auto commission credit notes
- Payout dispute with note
- Refusal rate reporting
- Same pipeline as deliveries
How it works
Parcel comes back
Refused at the door (RTO) or returned after delivery with a reason.
Return is logged
The order moves to returned/RTO with its reason and courier charges on record.
Money reverses
Settlement reverses for the returned lines; commission credits automatically.
Dispute if needed
If a payout reflects the return wrong, the receiver disputes it with a note.
Who its for
Who returns handling is for
Resellers whose customers return or refuse parcels — your margin calculation already accounts for it: returned lines reverse, commission credits itself, and the courier cost lands where the agreement says it should.
Suppliers receiving stock back — returned goods come through the same pipeline as your outbound orders, with reasons attached, so quality issues and serial refusers are visible in the record.
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